Lifeline Program

Finally, there is good news for all people who are getting any kind of assistance from the government like Medicaid, Medicare, food stamps, housing assistance, social security, or if you are on low income. Now you can get a subsidy of $50 on your internet bills. This amount will be paid by the government under a program named Emergency Broadband Benefit (Lifeline), through FCC to help families and households struggling to afford internet service during the COVID-19 pandemic. People who are already getting lifeline discounts for home phones/cellphones are also eligible to apply.

How can I check, if I am eligible?

Click here to check your eligibility for Lifeline or you can contact City Communications EBB hotline number: 1888-4245-588, visit our website or email us at

Do I receive the funds directly each month?

No, City Communications will receive the funds directly from the Emergency Broadband Benefit (Lifeline) program and deduct them from your bill.

If the service plan I pick is $40 per month, do I get the extra money?

No. The provider is only reimbursed for the cost of the plan up to $50 per eligible household.

If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?

Yes. You are responsible for any amount over $50 per month for broadband service under the Emergency Broadband Benefit (Lifeline).

How long will the Emergency Broadband Benefit program last?

The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

Will I be charged for service when the Emergency Broadband Benefit program ends?

Yes, if you agree to continue receiving service from your provider.

Is City Communications providing this service?

Yes, City Communications can provide you subsidized internet through the EBB program. For more information, please call on 1888-4245-588, visit our website or email us at

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