Free Internet for people who lost their jobs during the pandemic.

The government has approved a program named Emergency Broadband Benefit, through FCC to help families and households struggling to afford internet service during the COVID-19 pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, virtual classrooms, and so much more. Around 50 million people lost their jobs during this time and if you are one of them, quickly go through the following guide. Reportedly, it will cover most of the people who never got such kind of benefit before.

What is Emergency Broadband Benefit?

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards your broadband bill. EBB is limited to one monthly service discount and one device discount per household.

How can I check, if I am eligible?

You can contact City Communications EBB hotline number: 888-4245-588, visit our website www.citycom.co or email us at care@citycom.co .

Do I receive the funds directly each month?

No, City Communications will receive the funds directly from the Emergency Broadband Benefit program and deduct it from your bill.

Can I apply for the Emergency Broadband Benefit if I have a past due balance with the provider?

Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit. You do have to catch up with the payments as this program won’t cover previous dues.

If the service plan I pick is $40 per month, do I get the extra money?

No. The provider is only reimbursed for the cost of the plan up to $50 per eligible household.

If the plan I pick is more than the monthly discount for broadband service, do I pay the extra myself?

Yes. You are responsible for any amount over $50 per month for broadband service under the Emergency Broadband Benefit.

How long will the Emergency Broadband Benefit program last?

The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

Will I be charged for service when the Emergency Broadband Benefit program ends?

Yes, if you agree to continue receiving service from your provider.

Can you get the EBB if you lost income in 2020, but got a new job in 2021?

Yes. You don’t need to prove continued unemployment, but you will need to prove that your current annual income is below $99,000 for a single person or $198,000 for a family.

Is City Communications providing this service?

Yes, City Communications can provide you subsidized internet through the EBB program. For more information, please call on 888-424-5588, visit our website www.citycom.co or email us at care@citycom.co.

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